The VunjaBei Pharmaceuticals mobile application (the “App”) and website (the “Site”) are operated by VunjaBei Pharmaceuticals Limited, a company incorporated and operating in the United Republic of Tanzania (“VunjaBei”, “we”, “our”, or “us”). We are committed to protecting and respecting your privacy and handling your personal information in a transparent and secure manner.
VunjaBei provides a digital pharmaceutical commerce and distribution platform that enables pharmacies, hospitals, clinics, and other authorized customers to browse medical products, view prices, place orders, track deliveries, and manage purchase history using mobile phones, tablets, and computers. Our platform also supports sales representatives, delivery personnel, and management staff in processing orders, invoicing, and logistics.
When you use our App or Site, we collect and process certain information about you. This Privacy Policy explains how we collect, use, store, share, and protect information that identifies you or is associated with you (“personal information”). Our goal in collecting such information is to provide safe, efficient, lawful, and personalized services, and we only collect information that is necessary for these purposes.
By creating an account, accessing, or using the App or Site, you agree to the collection and use of your personal information in accordance with this Privacy Policy. You should also be aware that we use cookies and similar technologies to store and access information while providing the App and Site.
We collect information from you when you voluntarily provide it to us and when you use the App or Site. This includes information you provide when you:
We also automatically collect certain technical and usage information about your device and how you interact with our App and Site.
Contact and identity details
When you open an account, we may collect your full name, pharmacy or business name, business registration details, physical location, email address, telephone number, and delivery addresses. We use this information to:
We may request copies of regulatory or identification documents (such as business licenses, TIN certificates, or Pharmacy Council certificates) to verify eligibility and comply with legal and regulatory obligations.
Images, camera, and storage access
With your consent, we may access your device’s camera and storage to allow you to capture and upload images or files of regulatory and identification documents. This is done to verify your business, prevent misuse of the platform, and ensure compliance with our Terms of Service.
Location information
Where you grant permission, we may collect location information to improve service delivery, including order routing, delivery planning, fraud prevention, and customer support. Location data is not used for continuous tracking without your knowledge.
Comments, feedback, and communications
When you contact us by email, phone, in-app chat, or forms, we collect the content of those communications. We use this information to respond to inquiries, resolve issues, improve our services, and maintain quality assurance.
Technical and usage data
We may automatically collect information such as IP address, device type, operating system, browser type, log files, access times, pages viewed, and actions taken within the App or Site. This information helps us improve performance, security, and user experience.
We process your personal information where necessary to perform a contract with you, comply with legal obligations, protect our legitimate interests (such as preventing fraud and improving services), or where you have given your consent. We only rely on legitimate interests where they do not override your fundamental rights and freedoms.
We do not sell your personal information. We may share your information with:
All third parties are required to protect your information and use it only for the purposes we specify.
We use cookies and similar technologies to recognize you, remember preferences, analyze usage, and improve our services. You can control cookie preferences through your browser or device settings.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, as well as to withdraw consent where processing is based on consent. Requests can be made by contacting us using the details below.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the App or Site constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
VunjaBei Pharmaceuticals Limited
Email: info@vunjabeigroup.com
Call us: (+255)714 104 864
Address: Dar es Salaam, Tanzania